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Learn more about the Workers Comp and Live Chat feature here.
In an effort to improve communication between case manager, adjusters and practices, GO Partners Healthcare Solutions has developed what we believe to be an easier way for Industrial Carriers to contact the Workers Comp Department and in turn, to respond to them in a more timely manner.
Our Help Desk is 100% secure and HIPAA compliant, and is the best methodology for communication of patient data. Each approved adjuster or case manager is assigned a unique login, allowing the user unprecedented access to manage all patient referrals at a single source in real time, with no need for additional phone calls.
● On-line request for appointments, including type of appointments,
physician, and preferred time.
● On-line LIVE chat with a worker’s comp representative for
immediate answers.
● No need to call the appointment desk, wait on hold, or “play phone
tag” with voicemail to leave pertinent data.
● Appointments can be requested 24 hours a day 7 days a week.
● Confirmation of receipt of appointment request.
● Case Manager Portal ability to manage all appointment requests,
confirm appointments and verify patient notification by time
and date stamp.
● Uploading documents directly to case manager or to practice when
needed to complete the appointment (such as medical records
when requested).
● Receiving an appointment confirmation within 4 hours of request;
during working hours (if request is made on Saturday the
appointment will be received during the first 4 hours Monday
morning).
● If an appointment confirmation is not available within 4 hours due to
needing special instructions from the physician / support staff – a
notification will be sent detailing the reason for delay and
eliminating the need for calling back.
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100% US OWNED AND OPERATED 